Frequently Asked Questions

About the laundry strips

How do I use a laundry strip?

Place 1 strip directly in the drum (not in the detergent drawer). Add your laundry and wash at 30°C–60°C. The strip dissolves completely and leaves no residue.

Does it work at low temperatures?

Yes. Our strips are effective from 30°C. Washing at low temperatures is also better for the environment.

Are the strips safe for babies?

Yes. Our formula is fragrance-free, hypoallergenic and dermatologically tested on baby skin. No irritants, no optical brighteners.

How many strips per wash?

Normal load (4–5 kg): 1 strip. Full load or heavy stains: 2 strips.

About the subscription

Can I pause or cancel my subscription?

Yes, always. Pause or cancel at any time via your account — no hidden fees, no obligations.

When is payment taken and delivery made?

Monthly on the date you subscribed. You always receive an email 3 days in advance.

About delivery

How fast will my order arrive?

NL/BE: 1–3 business days. DE: 2–4 business days. Other EU countries: 3–7 business days.

What are the shipping costs?

Free shipping on orders over €25. Subscription customers always get free shipping.

Still have a question?

Email us at hello@naia.eu. We respond within 24 hours on business days.